Scope
SHOPREAL is a website owned by SHOPREAL LIMITED. This Privacy Policy explains how SHOPREAL LIMITED handles personal information when you visit SHOPREAL, create or use a wholesale buyer account, browse inventory, place an order, request support, or interact with related marketplace services.
A third-party service may provide its own privacy notice when it collects information directly from you. That notice governs the third party’s independent handling of that information.
Information we handle
The information SHOPREAL handles depends on how you use the marketplace.
- Account information, such as your name, email address, password credentials, account status, and preferences.
- Transaction information, such as cart contents, orders, prices, delivery details, payment status, returns, and support history.
- Listing and authentication information, including item details, photographs, condition records, certificate references, and communications connected to a transaction.
- Technical information needed to operate and protect the service, such as device, browser, network, log, diagnostic, and security-event information.
- Information you choose to provide when contacting SHOPREAL or participating in a promotion, survey, or marketplace feature.
How information is collected
SHOPREAL receives information directly from you, from activity on the website, from sellers or transaction participants, and from service providers that support authentication, payments, delivery, fraud prevention, and customer service.
The website may use browser storage to keep you signed in, preserve account state, and support essential marketplace functions. Where consent is required for non-essential tracking technologies, SHOPREAL will request it before using them.
How information is used
SHOPREAL uses personal information to provide and improve the marketplace, complete transactions, authenticate items, communicate with users, protect accounts, prevent fraud, satisfy legal obligations, and enforce marketplace policies.
SHOPREAL may also use aggregated or de-identified information for analytics, planning, quality control, and service improvement where the information no longer reasonably identifies an individual.
Retention
SHOPREAL keeps personal information only for as long as reasonably necessary for the purposes described in this policy, including providing accounts, supporting transactions and guarantees, maintaining business and authentication records, resolving disputes, preventing abuse, and meeting legal obligations.
Retention periods vary based on the type of information, the transaction, operational needs, and applicable law. Information may be securely deleted, anonymized, or isolated when it is no longer needed.
Your choices and rights
You may update certain account information through SHOPREAL or request access, correction, deletion, or a copy of personal information, subject to identity verification and applicable exceptions. You may also opt out of optional marketing communications using the instructions in those messages.
Privacy rights vary by location. SHOPREAL will respond to a valid request in accordance with applicable law and will not discriminate against you for exercising a protected privacy right.
Optional analytics
If optional analytics is enabled, we ask for your permission before loading it. You can choose essential storage only, or change your choice through Privacy settings. Account access and language preferences do not require optional analytics.
With your permission, analytics measures public-page visits, application and enquiry milestones, WhatsApp contact clicks, and website performance. We do not send form contents, passwords, email addresses, inventory references, account identifiers, or URL query strings as analytics event data.
Security
SHOPREAL uses administrative, technical, and physical measures designed to protect personal information. No internet service or storage method is completely secure, so users should choose a strong password, keep account credentials confidential, and contact SHOPREAL promptly about suspected unauthorized access.
Children’s privacy
SHOPREAL is not directed to children and does not knowingly create accounts for anyone who cannot legally agree to the marketplace terms. If you believe a child has provided personal information improperly, contact SHOPREAL so the situation can be reviewed.
Changes and contact
SHOPREAL may update this policy as its services and privacy practices change. The updated date at the top of this page shows when the current version took effect. Material changes will be presented through the website or another appropriate notice.
Privacy questions and requests can be directed to SHOPREAL through the Help & contact channel. SHOPREAL may need to verify your identity before completing a request involving account or transaction information.