Help & contact

The sourcing desk is always open.

Reach the ShopReal team for wholesale sourcing, supplier opportunities, orders, account access, or authentication support.

Support availability24 hours

Los Angeles, California

Choose the right inbox

Start with what you need.

Both inboxes are monitored around the clock. Using the right address helps us route your request faster.

Wholesale & partnerships

Talk to the sourcing team

For supplier introductions, wholesale buying, inventory opportunities, and business partnerships.

team@shopreal.com

Orders & account support

Get marketplace support

For account access, listings, orders, delivery, authentication records, and guarantee questions.

support@shopreal.com

Reach ShopReal directly

Send the request from here.

One form connects buyers, suppliers, and partners to the right ShopReal team.

Direct message

Tell us what you are working on.

Share the essentials and we will route your message to sourcing, partnerships, or marketplace support.

ShopReal baseLos Angeles, California

Supporting a wholesale sourcing network across Japan, Greater China, and Southeast Asia.

Help us help you faster

Include the inventory reference

Send the listing or order ID so our team can review the exact item quickly.

Authentication questions

Include the LegitApp case ID or certificate link when your question relates to an authentication record.

24-hour availability

Messages are accepted around the clock and routed to the right ShopReal team.